Every Sociable Labs customer is paired with a Customer Success (CS) team. Each CS team includes: a social design strategist, a social experience designer and a success manager (aka Account Manager), plus supporting social engineers. The CS team works closely with you to help guide and support you every step of the way, from initial strategy formulation, to launch, to ROI-optimizing improvements.

Social Strategy

• Comprehensive Product Vision: Sociable Labs has a clear vision for how social will become a key driver of traffic and sales for online retailers, plus a solution and process to support that vision. Many of our customers specifically chose Sociable Labs because of this vision and their confidence in our ability to guide them along the road to attaining it.

• Best Practices: One of the advantages of our test-and-learn approach to social commerce is that we gain deep insight across a wide range of social applications from each of our customers' deployments. This base of learnings contiues to grow over time, providing a very rich source of best practices that each CS team will utilize to improve your deployments and results.

• Creating the Plan: It is the mission of our CS teams to make social commerce work to meet your specific objectives with your target consumers in your product categories. Utilizing our end-to-end social expertise, we work with you to define a phased strategy to meet these objectives.

Social Design

• Creating and Launching: Equipped with A-B tested best practices from all our customer deployments, our social designers will create application designs that motivate target consumers in your product categories to drive the highest levels of participation, referrals, and conversion.

• Testing and Improving: With feedback from A-B tests and input from your web creative team, our social designers will make the creative, messaging, offer and/or flow changes needed to optimize the business results of each application.

Analytics and Testing

Based on the proven split testing approach, Sociable’s A-B testing platform and the underlying analytics engine will enable us to quickly and effectively optimize the mix, placement and design of our applications deployed on your site. Sociable’s A-B Testing Platform consists of: 

• A-B Testing capability built in to each application
• Analytics engine to track end-to-end performance of applications, from your site to Facebook and back

Reporting

Sociable Labs' reporting allows your account manager to monitor the success of our applications deployed on your site. Based on reports generated from our analytics tool, your account manager will help you gain insights about your social strategy, most influential customers and most socially engaging products.